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In an effort to support small-businesses, we invite you to submit your most pressing customer service challenge!

In Take 2 with Terri, we are providing a platform to help business owners, who may have a specific customer service challenge, get expert advice.


We invite you to share your challenge and allow us to provide one or more recommendations to consider.  #Take2withTerri

Submit Your Business Challenge

Submit your challenge and receive expert advice. There is no scenario too big or small. All submissions will be answered privately and you will be notified if your challenge is selected as part of our weekly Take Two!
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Thanks for submitting!

Take Two WithTerri

Take 2 with Terri 

The intent of Take 2 with Terri is to use real business challenges and provide expert advice that may help others dealing a similiar scenario. All business names will be changed to ensure anonymity. Follow us on Facebook for more!

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Updated: Oct 25, 2021

On July 1, 2021, I made a Facebook post about starting this business. It was following a poor customer service experience and a realization that my work over the past 35 years just might help others take their business to the next level. A few days later, I asked my Facebook friends to recommend a name for this business and you all did not disappoint; At Your Service, Your Business is Our Pleasure, Exceptional Business Services, Heart for Service, Passion for Service and finally, Quest for Excellence: The Guide for Excelling at Profitable Customer Service were awesome and encouraging. During this time, I had an absolutely incredible job, but was nearing burnout. Additionally, I’d reached that magical point in my life where I was comfortable taking a leap of faith, to make room for new possibilities, and Service Point was born!

I hope to use this blog to share real life scenarios and solutions, and most importantly, show business owners and folks in the customer service industry, how making a few slight changes in daily practices can return big benefits and make lifelong loyal and more profitable customers!

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